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Q:How do I contact CMC
Kolar’s 24-Hour HELPLINE?
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A: Dial 08152-222007.
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Q: How to lodge a
Complaint in CMC Kolar?
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- A:
There are two methods two lodge complaint in CMC
Kolar’s
- Online
registration through www.kolarcity.gov.in
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Q:Who will answer the
phone?
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A: 1 person in each shift
will be working round the clock will answer the HELPLINE telephones.
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Q: How can they help?
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A: The HELPLINE staff will
listen to your grievance carefully and asks the details like complaint
location, complainant name, telephone number, email address and
HELPLINE staff will give you a complaint number.
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Q: What next, after
registering the complaint?
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A: As soon as complaint is
registered in HELPLINE, it will be communicated to the concerned field
staff who immediately responded to the citizens.
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Q: I have two complaints
in my ward. Can I register both the complaints at a time?
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A: You can register both
the complaints at a time. But HELPLINE Staff will give you two
separate complaint number to refer your both the complaint.
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Q: In there any time
limit to dial HELPLINE ?
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A: No. Helpline works
round-the-clock.
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Q: What type of
complaints can be registered at HELPLINE?
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A:Complaints related to
civil amenities like Water supply, Under ground drainage cleaning,
Road repair , Pothole filling ,Street lights, Removal of garbage and
Carcass of stray dogs/pigs can be registered at Help Line.
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Q:How to know the status
of my Complaint?
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A:You can contact Helpline
to know the status of your complaint by stating the Complaint Number
given at the time of registration of the complaint by the HELPLINE
staff or You can view the status of the Complaint online by providing
the Complaint Reg. No. through www.kolarcity.gov.in
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